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Case Study: Managing All Work In One System Drives Productivity Improvements For ETSA Utilities
ETSA Utilities is the electricity distribution business for the state of South Australia, delivering power via a distribution network to nearly 800,000 residential and business customers throughout the state. To support these customers, the utility has several divisions to install, maintain and repair the electricity network for customers throughout the state.
The Field Services division handles major construction projects as well as most of the connection and maintenance work for the rural part of the state outside of Adelaide. Those technicians also handle major construction projects such as substation building, etc. in the metropolitan area. The Services division handles connection and maintenance jobs within the metro.
ETSA Utilities supports a network comprising 382 zone substations and about 85,500 kilometers of power lines valued at approximately $2.6B. It is the fifth largest distributor in the Australian National Electricity Market, employing more than 1,670 people. The company also provides construction and maintenance services and asset management services. ETSA Utilities is 51 percent owned by Cheung Kong Infrastructure Holdings Limited and Hongkong Electric Holdings, which form part of the Cheung Kong Group of companies. The remaining 49 percent is owned by Spark Infrastructure. Spark Infrastructure began trading on the ASX in December 2005.
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