Case Study

AIG Ensures The Customer Is Always Number One With ServicePower

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American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG provides a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

The Challenge

AIG needed a solution that enabled them to effectively and efficiently dispatch jobs to a third-party network; and, deliver exceptional customer experience through real-time communication and job status updates.

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