Case Study

20 Remote Visual Assistance Use Cases: How Help Lightning Users Are Improving Service Margins, Customer Experiences, And Much More


Help Lightning serves a wide range of business sectors. Many who are new to remote technology ask this question early in our discussions: “How are leaders in my industry using remote visual assistance software?” In other words, what are the primary remote assistance software use cases? That’s a fair question, and we’ve got the answer…well, lots of answers actually.

Remote visual assistance software enables experts to work virtually side-by-side with anyone needing help, anywhere in the world. As a result of using these real-time video collaboration tools, companies commonly experience:

  • Improved profitability
  • Greater efficiency
  • Improved customer experiences and customer satisfaction
  • Happier and empowered employees
  • Higher customer/business retention rates retain
  • and more benefits specific to their business objectives

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