Overburdened trainers from a large National Cancer Institute (NCI)-designated hospital system were tasked with supporting overly complex (or undocumented) processes. This made training nearly impossible, and certainly affected the capacity issues even further.
During the COVID-19 pandemic, trainers at this large NCI-designated hospital system weren’t able to conduct their usual trainings in person. Staff were faced with the need to fulfill organizational goals, and as a result, over 400 end users needed training. Not only was this a complex, resource-intensive training, but trainers were already overburdened.
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