Case Study

Meeting Customer Demands For Clean Water At Bristol Water


Bristol Water provides clean, fresh drinking water every day to approximately 1.2 million people in the city of Bristol and surrounding areas in the west of England. As part of taking inventory on ways to improve its service, Bristol Water undertook its largest ever program of customer engagement. This invited customers to participate in the decisions Bristol Water makes about the future of their water services. 

Key Objective: Continue to improve service for customers and maintain the highest standards of water quality 

Innovyze plays a central role in helping Bristol Water deliver some of these priorities, in particular:

  • Improvements in the quality and reliability of their water supply
  • Improvements in water saving measures before developing new supplies

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