Case Study

MSP Simplifies Audits And Cuts Onboarding Time By 50% With Actionable Alerts

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Since 2014, 5th Gear Technology Concepts has been managing IT services for primarily healthcare-based clientele. President Glenn Porter and his team of four manage 80 customers with more than 400 users and approximately 875 endpoints. With 90% of its clients in the healthcare industry, 5th Gear must adhere to strict HIPAA rules and regulations in its operation, as well as undergo thorough annual audits. The more visibility and the more touchpoints they are able to have, the better they can meet these demands and continue to prove their worth to their clients.

THE PROBLEM

5th Gear Technology Concepts’ President Glenn Porter takes a proactive approach to his company, always on the lookout for ways to take his MSP to the next level. Though he had heard of Roar previously and found the concept interesting, he was hesitant to sign on for another tool at the time. It wasn’t until one fateful day when he went digging through countless tickets and documentation looking for an answer to a client’s question and, frustrated he couldn’t find it, finally decided it was time to give Liongard’s automated documentation tool a try.

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