Top 10 Pharma Company To Reduce Time To Route Safety Cases

The client’s central team needed support for pharmacovigilance (PV) triaging and routing of medical information cases—including emails, literature scans, voicemails, and incoming call notes in over 50 languages. Given the nature of these cases and requests, they required quick response times.

TransPerfect deployed its AI-powered translation portal to provide quick, on-the-go translations that enabled the client’s team to determine if the local language message (case) contained adverse event (AE) data.